I could just be exactly what you need!
If you have any work opportunities in your organization dealing with the development and optimization of your business systems. Do not hesitate to contact me. I am available for full time permanent, or short to long term temporary or contract.
I am a seasoned User Experience Analyst with over 10 years experience in Human Factors Engineering as a Business Process and System Interface Analyst and Project Manager working with users and developers to architect dynamic web based software with user friendly features and designs. I currently have a Bachelor’s degree in Applied Anthropology with an emphasis on Human Factors, as well as Masters Certification in Business Analysis.
Pamela J. Bradford
| SKILLS SUMMARY | • SQL/MySQL/Access Database Design • Business and Systems Integration and Analysis • Enterprise Information Management • Team Lead/Project Management • Documentation and Instructional Design • User Interface Design • Business Process Design • Process Accountability Systems Engineering • System Interaction/Interface Design • Human Factors Evaluation • User Acceptance Testing/Training • Search Engine Optimization |
| EDUCATION AND CERTIFICATIONS | 2007 Auburn University/Watermark Minneapolis, MN • c.M.B.A. -Business Analysis |
| 1992 Brigham Young University Provo, UT • B.A. Applied Anthropology with focus on analysis of Human Factors in product engineering and the manufacturing process |
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| 1990 Utah Valley University Provo, UT • A.S. Social Science • Phi Theta Kappa (Honors Graduate 3.97 GPA) • B.S. Information Technology/Media Management (Current Seeking) |
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| WORK EXPERIENCE | Bradford and May March 2008 - Current Director of Consulting Services Working with Corporate Clients, Venture Capitalists and Entrepreneurs to quickly ramp up usability on new web projects by performing a Security and Usability Review, facilitating usability tests with test groups from defined target audiences, coordinating with developers and programmers to rollout bug fixes and feature changes to meet target deadlines. Part of the job duties in this position are to interface with management to deliver timely status reports, and to author and maintain product use cases, create interface wireframes, provide logic flow diagrams and change control documentation including requirement and design documents, as well as conversions from traditional to online documentation systems ranging from online application help systems to enterprise documentation archives and data warehousing. CLIENTS INCLUDE: |
| Sept 2005–Feb 2008 ACS Inc. Sandy, UT Operations Senior Business Analyst As a product Subject Matter Expert (SME). I was assigned to work directly with the owners of new domestic and offshore business units to integrate the ACS Front End Payroll System (FEPS) into their new or existing payroll process. • Conducted user and system interface testing and analyses. • Authored change control and requirements documentation. • Authored low and high fidelity wireframes. • Authored Sarbanes Oxley (SOX, SarbOx,) security policies and conducted quarterly compliance audits. • Created a dynamic online documentation authoring and retrieval system offering SQL based archiving, centralized index, version control, and granular security access. • Authored user level product documentation and conducted user training. |
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| Aug 2000–Mar 2007 Oasis Dance Company Orem, UT Owner/Webmaster This company was started by me as a personal project to teach high school students the sound principles of business and money management and the benefits of entrepreneurship. • Business Plans and Startup • Product Marketing and Presentation • Order Fulfillment and Customer Service • Trade Show and Mobile Boutique Management • Special Event / Stage Production Management • Website Construction and Ecommerce Management • Sales/Income Taxes and Accounting • Supply Chain Relationship Management (Supply and Distribution) • Project Management and Business Analysis The project was an enormous success, generating enough revenue to generously compensate all project participants. The business was sold in 2007 and after it was nearly killed by the new owners, I purchased back the name and have since turned it into a social network for the international belly dance community. |
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| 1992–Aug 2000 Novell Inc. Orem/Provo, UT |
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| Novell Business Administration - (Customer Records) Data Analyst, Record Integrity Auditing, Special Case Management – • Using self authored SQL queries and my aptitude for understanding European languages; I regularly audited the customer information stored in the Novell Mainfraime to ensure data integrity. • I authored a detailed customer addressing standard for development to follow when formatting customer correspondence. I regularly reviewed and translated international customer correspondence. |
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| Novell / WordPerfect Business Product Division Documentation Production and Publications Specialist Novel Education Department Documentation Coordinator, Production Project Manager – • Production Team Lead for the Provo Campus • Ensured courseware conformed to standards and was rendered in the correct format for print. • Tracked and managed complex production timelines, • Managed personnel and production efforts across three sites in order to meet release dates. • Created and maintained complex FrameMaker/FrameMaker SQML and WordPerfect templates, and worked directly with product engineers to migrate the training curriculum to Computer Based Training (CBT) format for delivery via CD and Web. • Production Team Lead for the Provo Campus • Ensured courseware conformed to standards and was rendered in the correct format for print. • Tracked and managed complex production timelines, • Managed personnel and production efforts across three sites in order to meet release dates. • Created and maintained complex FrameMaker/FrameMaker SQML and WordPerfect templates, and worked directly with product engineers to migrate the training curriculum to Computer Based Training (CBT) format for delivery via CD and Web. |
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| Product Localization Department Product Localization Engineer, Process Training Specialist • Developed web based training on the software localization process. • Performed detailed end-user/product interface and usability testing. • Defined code standards and test cases for code optimization and localization • Created a web based “Image on Demand” catalog for the Test Lab. |
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| Advanced Development Group – (ADG) Documentation Coordinator, Product Implementation Trainer • Created/maintained web based documentation archive • Provided product training for Internal Technical Support and OEMs. |
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| ADDITIONAL CLIENTS INCLUDE: • Linking Universe – 2009 • GenSeek – 2009 • Aznar Chiropractic – Current • Utah Sport Fencing Network – Current • Secret History X – Current • Rodovid.Org – Research Partner • Nibipedia – Consultant |
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| PROFESSIONAL AWARDS | NOVELL • 2000 – Team Player Award For Successful Product Launch of IntranetWare for NetWare 4.11 |
| OASIS DANCE COMPANY • 2000-2001 – Golden Web Awards – Excellence in Web Design • 2002-2003 – Golden Web Awards – Excellence in Web Design • 2003-2004 – Platinum Web Awards – Excellence in Web Design • 2005 – Diamond Web Award Nominee – Excellence in Web Design • Our award winning website was one of the first to utilize Xhtml standards and incorporate JavaScript components to enhance user experience. The Oasis Dance Company was sold in 2007. |
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| UTAHFENCING. ORG (UVSF) 2006 – Special Honoree for personal contribution to Sport Fencing in Utah |
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| CAMBRIDGE WHO’S WHO Honors Society Inductee 2008 Honors Society Nominee VIP of the Year 2009 |
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| PROFESSIONAL ASSOCIATIONS | PROJECT MANAGEMENT INSTITUTE Member 225708 Currently studying for PMP Certification Exam - |
| INTERNATIONAL INSTITUTE OF BUSINESS ANALYSTS Certification received from Watermark Learning August 2006 |
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| PERSONAL LINKS | LinkedIn Portfolio |
I HAVE EXCELLENT REFERENCES AND WOULD BE HAPPY TO FURNISH THEM ON REQUEST.
